Customer Service Quality & Projects Manager (m/f/d)
Engelstalig
Over de functie
Redcare Pharmacy is seeking a Customer Service Quality & Projects Manager to drive quality and efficiency in customer service operations. This role involves monitoring KPIs, managing projects, and optimizing processes at their Sevenum location.
Wat ga je doen
- Monitor, analyze, and report KPIs
- Plan, set up, and manage projects
- Analyze and optimize processes
- Maintain and improve documentation
- Manage and develop external partners
- Collaborate with stakeholders on quality and efficiency
Wat je meebrengt
- Completed university degree
- At least 5 years of relevant professional experience
- Experience in KPI-driven project management
- Very good knowledge of Microsoft Excel and PowerPoint
- Hands-on experience with CRM systems
- Business fluent in English and fluent in German, French, Dutch, or Italian
Wat je krijgt
- Travel allowance
- 28 vacation days and annual vacation bonus
- Company pension plan
- Employee discounts
- Training programs
- Fitness room and relaxation area
Over Redcare Pharmacy
Redcare Pharmacy is an online pharmacy.
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Redcare Pharmacy (jobs.smartrecruiters.com); met Solliciteer ga je er direct heen.
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