Customer Service Quality & Projects Manager (m/f/d)
In English
About the job
Redcare Pharmacy is seeking a Customer Service Quality & Projects Manager to drive quality and efficiency in customer service operations. This role involves monitoring KPIs, managing projects, and optimizing processes at their Sevenum location.
What you will do
- Monitor, analyze, and report KPIs
- Plan, set up, and manage projects
- Analyze and optimize processes
- Maintain and improve documentation
- Manage and develop external partners
- Collaborate with stakeholders on quality and efficiency
What you bring
- Completed university degree
- At least 5 years of relevant professional experience
- Experience in KPI-driven project management
- Very good knowledge of Microsoft Excel and PowerPoint
- Hands-on experience with CRM systems
- Business fluent in English and fluent in German, French, Dutch, or Italian
What you get
- Travel allowance
- 28 vacation days and annual vacation bonus
- Company pension plan
- Employee discounts
- Training programs
- Fitness room and relaxation area
About Redcare Pharmacy
Redcare Pharmacy is an online pharmacy.
Summary by Personeel.com. The full job description and the application form are on Redcare Pharmacy's website (jobs.smartrecruiters.com); Apply takes you straight there.
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