Customer Success Manager - Benelux
Full-timeHybrideEngelstalig
Over de functie
Mollie is looking for a Customer Success Manager to manage the Benelux region. In this role, you will drive customer renewals, reduce churn, and identify upsell opportunities for payment products. You will build trust with key stakeholders and advocate for product improvements based on customer insights.
Wat ga je doen
- Manage customer renewals and reduce churn
- Identify upsell opportunities for payment methods and products
- Build trust with key stakeholders through check-ins and business reviews
- Collect customer insights and advocate for product improvements
- Track account KPIs, health scores, and CSAT/NPS metrics
- Provide proactive support to ensure maximum platform value
Wat je meebrengt
- 4+ years in Account Management or Customer Success in SaaS
- Experience in negotiation, up-selling, and cross-selling
- Expertise in managing high-value relationships via phone, email, and in-person
- Data-driven mindset with CRM and Excel proficiency
- Accurate record-keeping of customer activities in CRM
- Native Dutch and professional English fluency
Wat je krijgt
- Regular feedback and performance reviews
- Fair and transparent salary reviews
- Opportunities to move into new roles or projects
- Internal hiring for career advancement
- Clear path to senior role for overperformers
Over Mollie
Mollie is a payment service provider offering online payment solutions.
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Mollie (jobs.ashbyhq.com); met Solliciteer ga je er direct heen.
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