Customer Success Manager - Benelux

AmsterdamYesterday

Full-timeHybridIn English

About the job

Mollie is looking for a Customer Success Manager to manage the Benelux region. In this role, you will drive customer renewals, reduce churn, and identify upsell opportunities for payment products. You will build trust with key stakeholders and advocate for product improvements based on customer insights.

What you will do

Manage customer renewals and reduce churn
Identify upsell opportunities for payment methods and products
Build trust with key stakeholders through check-ins and business reviews
Collect customer insights and advocate for product improvements
Track account KPIs, health scores, and CSAT/NPS metrics
Provide proactive support to ensure maximum platform value

What you bring

4+ years in Account Management or Customer Success in SaaS
Experience in negotiation, up-selling, and cross-selling
Expertise in managing high-value relationships via phone, email, and in-person
Data-driven mindset with CRM and Excel proficiency
Accurate record-keeping of customer activities in CRM
Native Dutch and professional English fluency

What you get

Regular feedback and performance reviews
Fair and transparent salary reviews
Opportunities to move into new roles or projects
Internal hiring for career advancement
Clear path to senior role for overperformers

About Mollie

Mollie is a payment service provider offering online payment solutions.

Summary by Personeel.com. The full job description and the application form are on Mollie's website (jobs.ashbyhq.com); Apply takes you straight there.

More jobs at Mollie

All 14 jobs at Mollie