Senior Manager, Customer Success — SMB & Mid-Market

Amsterdam18 dagen geleden

Full-timeHybrideEngelstalig

Over de functie

Datasnipper is looking for a Manager of Customer Success to lead and scale teams focused on SMB and Mid-Market segments in Amsterdam. This role drives net revenue retention, customer health, and expansion while shaping success strategies across regions.

Wat ga je doen

Lead, coach, and develop multiple teams of CSMs across regions
Own net revenue retention, customer health scores, and expansion targets
Design and evolve differentiated success motions for SMB and Mid-Market
Build and improve CS frameworks, onboarding playbooks, and digital programs
Partner with Sales, Product, and Marketing on strategy and feedback
Synthesize data to identify risks, opportunities, and performance patterns

Wat je meebrengt

7+ years of SaaS customer experience
3–4 years in progressive B2B management roles
Experience leading multiple teams across different customer segments
Proven track record of building and scaling CS programs
Experience designing high-touch and tech-touch success motions
Strong commercial acumen with ARR, NRR, and expansion levers

Mooi meegenomen

Experience managing multilingual teams
Experience in audit, finance, or professional services software

Wat je krijgt

Equity (Stock Appreciation Rights)
Pension plan with 6% contribution
28 vacation days per year
Hybrid work model with at least 3 days onsite in Amsterdam
Daily freshly prepared lunches
NS business card for commuting

Over Datasnipper

Datasnipper is a company that provides software solutions for audit, finance, and professional services.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Datasnipper (jobs.ashbyhq.com); met Solliciteer ga je er direct heen.

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