Senior Manager, Customer Success — SMB & Mid-Market

Amsterdam18 days ago

Full-timeHybridIn English

About the job

Datasnipper is looking for a Manager of Customer Success to lead and scale teams focused on SMB and Mid-Market segments in Amsterdam. This role drives net revenue retention, customer health, and expansion while shaping success strategies across regions.

What you will do

Lead, coach, and develop multiple teams of CSMs across regions
Own net revenue retention, customer health scores, and expansion targets
Design and evolve differentiated success motions for SMB and Mid-Market
Build and improve CS frameworks, onboarding playbooks, and digital programs
Partner with Sales, Product, and Marketing on strategy and feedback
Synthesize data to identify risks, opportunities, and performance patterns

What you bring

7+ years of SaaS customer experience
3–4 years in progressive B2B management roles
Experience leading multiple teams across different customer segments
Proven track record of building and scaling CS programs
Experience designing high-touch and tech-touch success motions
Strong commercial acumen with ARR, NRR, and expansion levers

Nice to have

Experience managing multilingual teams
Experience in audit, finance, or professional services software

What you get

Equity (Stock Appreciation Rights)
Pension plan with 6% contribution
28 vacation days per year
Hybrid work model with at least 3 days onsite in Amsterdam
Daily freshly prepared lunches
NS business card for commuting

About Datasnipper

Datasnipper is a company that provides software solutions for audit, finance, and professional services.

Summary by Personeel.com. The full job description and the application form are on Datasnipper's website (jobs.ashbyhq.com); Apply takes you straight there.

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