Technical Support Specialist - Payments

Amsterdam30+ dagen geleden

Full-time40 uur

Over de functie

As a Technical Support Specialist for Payments at CM.com, you'll be the first point of contact for payment-related support questions. You'll analyze and solve customer issues, from PIN terminal problems to API behavior, while collaborating with stakeholders and using AI tools. This role is based in Amsterdam or Breda and requires full-time availability.

Wat ga je doen

Act as the first point of contact for payment support questions
Analyze customer issues and solve underlying problems
Handle questions about PIN terminals, till integrations, missing transactions, and API behavior
Manage replacement and repair requests for in-person payment terminals
Help customers set up online payment gateway integration using API documentation
Collaborate with stakeholders and use AI tools before escalating

Wat je meebrengt

Technical background with affinity for IT, systems, APIs, and troubleshooting
Fluent in Dutch
Completed HBO in IT support or MBO4 with equivalent experience
Full-time availability (40 hours per week)
Based in Breda or Amsterdam
Curious about AI and actively experimenting with new models

Mooi meegenomen

Some experience in a support role

Wat je krijgt

3-day global onboarding program in Breda
Daily healthy lunches and snacks
Shuttle mobility card, commuting allowance, and lease-a-bike options
Solid pension plan
25 vacation days with option to purchase 10 more
Employee share purchase program

Over CM.com

CM.com is a company that provides payment solutions and services.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van CM.com (jobs.cm.com); met Solliciteer ga je er direct heen.

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