Technical Support Specialist - Payments

Amsterdam30+ days ago

Full-time40 hours

About the job

As a Technical Support Specialist for Payments at CM.com, you'll be the first point of contact for payment-related support questions. You'll analyze and solve customer issues, from PIN terminal problems to API behavior, while collaborating with stakeholders and using AI tools. This role is based in Amsterdam or Breda and requires full-time availability.

What you will do

Act as the first point of contact for payment support questions
Analyze customer issues and solve underlying problems
Handle questions about PIN terminals, till integrations, missing transactions, and API behavior
Manage replacement and repair requests for in-person payment terminals
Help customers set up online payment gateway integration using API documentation
Collaborate with stakeholders and use AI tools before escalating

What you bring

Technical background with affinity for IT, systems, APIs, and troubleshooting
Fluent in Dutch
Completed HBO in IT support or MBO4 with equivalent experience
Full-time availability (40 hours per week)
Based in Breda or Amsterdam
Curious about AI and actively experimenting with new models

Nice to have

Some experience in a support role

What you get

3-day global onboarding program in Breda
Daily healthy lunches and snacks
Shuttle mobility card, commuting allowance, and lease-a-bike options
Solid pension plan
25 vacation days with option to purchase 10 more
Employee share purchase program

About CM.com

CM.com is a company that provides payment solutions and services.

Summary by Personeel.com. The full job description and the application form are on CM.com's website (jobs.cm.com); Apply takes you straight there.

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