Manager, Customer Success
HybridIn English
About the job
Assent is looking for a Manager, Customer Success to lead their team in Amsterdam. You will oversee daily operations, mentor CSMs, and drive customer satisfaction in a hybrid work environment.
What you will do
- Manage day-to-day operations of the Customer Success team
- Recruit, coach, mentor, and engage Customer Success Managers
- Plan and manage account transitions between CSMs
- Guide team collaboration with remote international workforce
- Partner with account team to support customer escalations
- Track and report on business KPIs
What you bring
- 5-8 years experience in customer success management, consulting, or project management
- Minimum two years experience mentoring or leading teams
- Strategic and business-minded with critical and creative thinking
- Strong team player willing to contribute expertise
- Excellent time management and organizational skills
What you get
- Vacation time that increases with tenure
- Comprehensive benefits packages
- Life leave days
- Competitive base salary
- Corporate bonus program
- Retirement savings options
Summary by Personeel.com. The full job description and the application form are on Assent's website (jobs.smartrecruiters.com); Apply takes you straight there.