Senior Technical Customer Success Manager
Full-timeIn English
About the job
Sentry is seeking a Senior Technical Customer Success Manager to join their team in Amsterdam. In this role, you will help customers maximize the value of the Sentry platform by guiding them through onboarding, adoption, and retention. You will act as a strategic advisor and collaborate with internal teams to drive customer success.
What you will do
- Become a Sentry product expert and support customers in achieving their goals
- Drive customer success through onboarding, adoption, value realization, and retention
- Collaborate with stakeholders to define business and technical objectives
- Act as a strategic advisor to assigned customers
- Partner with sales to identify expansions and new opportunities
- Advocate for customers internally and communicate their needs
What you bring
- Strong technical background
- BA/BS in CS or Computer Engineering or equivalent experience
- 5+ years in Customer Success, Account Management, or similar customer-facing role
- Industry experience with DevOps, application monitoring, or cloud-native platforms
- Experience with complex, multi-divisional, multi-geographical customers
- Strong executive presence and communication abilities
Nice to have
- Past experience as a developer or devops
- Extensive knowledge in application monitoring, logs, metrics, traces
What you get
- One year fixed contract with potential for conversion
About Sentry
Sentry is a company that provides application monitoring and error tracking solutions.
Summary by Personeel.com. The full job description and the application form are on Sentry's website (jobs.ashbyhq.com); Apply takes you straight there.