Support Specialist - Italian speaking

AmsterdamToday

Full-time

About the job

Tebi is looking for a Support Specialist to be the first point of contact for Italian-speaking merchants. You will own the initial response across chat, email, and phone, and collaborate with internal teams to solve complex issues.

What you will do

Own first response to merchants across chat, email, and phone
Diagnose issues using product knowledge
Collaborate with Engineering, Product, and Ops on complex problems
Meet CSAT, QA, and speed targets
Create documentation and product feedback from merchant insights
Set up tools and AI workflows to improve support processes

What you bring

Creative problem solver who enjoys interacting with hospitality businesses
Empathetic and curious about merchants' businesses
Clear, warm communicator via chat, email, and phone
Curious about the product and eager to become an expert
Persistent in resolving tickets
Comfortable with scheduled on-call time

Nice to have

Fluency in English and Dutch
Italian or Spanish fluency

What you get

Start-up equity
Competitive salary
Flexible time off
Lunch in the office
Team events

Summary by Personeel.com. The full job description and the application form are on Tebi's website (jobs.ashbyhq.com); Apply takes you straight there.

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