Support Specialist - Italian speaking

AmsterdamVandaag

Full-time

Over de functie

Tebi is looking for a Support Specialist to be the first point of contact for Italian-speaking merchants. You will own the initial response across chat, email, and phone, and collaborate with internal teams to solve complex issues.

Wat ga je doen

Own first response to merchants across chat, email, and phone
Diagnose issues using product knowledge
Collaborate with Engineering, Product, and Ops on complex problems
Meet CSAT, QA, and speed targets
Create documentation and product feedback from merchant insights
Set up tools and AI workflows to improve support processes

Wat je meebrengt

Creative problem solver who enjoys interacting with hospitality businesses
Empathetic and curious about merchants' businesses
Clear, warm communicator via chat, email, and phone
Curious about the product and eager to become an expert
Persistent in resolving tickets
Comfortable with scheduled on-call time

Mooi meegenomen

Fluency in English and Dutch
Italian or Spanish fluency

Wat je krijgt

Start-up equity
Competitive salary
Flexible time off
Lunch in the office
Team events

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Tebi (jobs.ashbyhq.com); met Solliciteer ga je er direct heen.

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