Support Associate

About the job

Shockbyte is looking for a Support Associate to join their hybrid team in Eindhoven. You will handle customer tickets, billing issues, and general inquiries while bridging users with tech support. This role requires a customer-first mindset and strong technical problem-solving skills.

What you will do

• Handle customer tickets for technical troubleshooting
• Handle billing and cancellation requests
• Handle general enquiries
• Bridge between users and tech support

What you bring

• Excellent written English communication skills
• Strong problem-solving and technical reasoning skills
• Ability to manage multiple support tickets efficiently
• Solid understanding of game server environments and hosting fundamentals
• Customer-first mindset
• 1–2 years of customer-facing technical support experience

Nice to have

• Experience using WHMCS or Zendesk
• Background in game server hosting or customer support
• Familiarity with FTP, server configuration, or mod/plugin installation
• Love for multiplayer games

What you get

• Hybrid work with office in Eindhoven
• Flexible hours
• Career growth pathways
• Development budget for courses and conferences
• Workspace support stipend
• Free game servers

About Shockbyte

Shockbyte is a game server hosting company.

Summary by Personeel.com. The full job description and the application form are on Shockbyte's website (apply.workable.com); Apply takes you straight there.