Technical Support Specialist, Biology
40 hoursRemote
About the job
Join GenScript as a Technical Support Specialist, where you will handle customer inquiries, provide technical advice, and collaborate with sales teams. This remote role requires a strong background in life sciences and offers the chance to attend trade shows and deliver technical presentations.
What you will do
- Handle customer inquiries about orders, complaints, and technical support
- Provide technical advice and interpret customer requirements
- Collaborate with Sales Account Managers on technical guidance and solutions
- Attend trade shows and give technical presentations occasionally
What you bring
- Master's degree in Cell biology, Immunology, Biochemistry, Molecular biology or related life science fields
- Strong hands-on laboratory experience in molecular biology, protein science, or cell biology
- Fluency in English (verbal and written)
- Strong attention to detail
- Good communication and presentation skills with technical content
- Customer-focused, proactive, and action-oriented
Nice to have
- Familiarity with DNA cloning, plasmid preparation, protein expression, protein purification, Western Blot, or ELISA
- Fluency in French or German
- Previous industry experience in a similar role
What you get
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match vesting fully on day one
- Paid parental leave after three months of employment
- Paid time off including vacation, personal time, sick time, floating holidays, and company holidays
- Flexible spending and health savings accounts
- Life and AD&D insurance, short- and long-term disability coverage
Summary by Personeel.com. The full job description and the application form are on GenScript's website (job-boards.greenhouse.io); Apply takes you straight there.