Customer Service Teamlead BeNeLux

Utrecht7 dagen geleden

HybrideEngelstalig

Over de functie

JACOBS DOUWE EGBERTS is looking for a Team Lead Customer Service BeNeLux to lead and develop their customer service team in Utrecht. In this hybrid role, you will ensure daily operational excellence, manage customer orders, and drive continuous improvement through data analysis.

Wat ga je doen

Lead and develop the customer service team including telesales
Ensure daily operational execution and manage customer orders
Monitor performance through KPIs and data analysis
Lead root cause analysis and continuous improvement
Act as operational contact for key accounts and lead customer meetings
Contribute to supply chain strategies and sustainability initiatives

Wat je meebrengt

Bachelor degree or equivalent work experience
Minimum 5 years relevant experience in supply chain or customer service
People management experience or ambition to become a people manager
Knowledge of Order to Cash processes
High level ERP skills, preferably SAP or Salesforce
Fluent in English and Dutch or French

Over JACOBS DOUWE EGBERTS

JACOBS DOUWE EGBERTS is a global coffee and tea company.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van JACOBS DOUWE EGBERTS (jobs.smartrecruiters.com); met Solliciteer ga je er direct heen.

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