Customer Service Teamlead BeNeLux
HybridIn English
About the job
JACOBS DOUWE EGBERTS is looking for a Team Lead Customer Service BeNeLux to lead and develop their customer service team in Utrecht. In this hybrid role, you will ensure daily operational excellence, manage customer orders, and drive continuous improvement through data analysis.
What you will do
- Lead and develop the customer service team including telesales
- Ensure daily operational execution and manage customer orders
- Monitor performance through KPIs and data analysis
- Lead root cause analysis and continuous improvement
- Act as operational contact for key accounts and lead customer meetings
- Contribute to supply chain strategies and sustainability initiatives
What you bring
- Bachelor degree or equivalent work experience
- Minimum 5 years relevant experience in supply chain or customer service
- People management experience or ambition to become a people manager
- Knowledge of Order to Cash processes
- High level ERP skills, preferably SAP or Salesforce
- Fluent in English and Dutch or French
About JACOBS DOUWE EGBERTS
JACOBS DOUWE EGBERTS is a global coffee and tea company.
Summary by Personeel.com. The full job description and the application form are on JACOBS DOUWE EGBERTS's website (jobs.smartrecruiters.com); Apply takes you straight there.
More jobs at JACOBS DOUWE EGBERTS
- Impact SpecialistAmsterdam
- Technician Logistiek (dagdienst)Utrecht
- Meewerkstage Project Implementatie SpecialistUtrecht
- Stage Data Analyse | Performance VerpakkingslijnenJoure
- Process Operator Douwe EgbertsJoure