Customer Onboarding Manager

Amsterdam8 days ago

In English

About the job

Adyen is looking for a Customer Onboarding Manager to own the compliance solutioning for complex merchant opportunities in Amsterdam. In this role, you will evaluate risk profiles, translate compliance requirements into onboarding guidance, and serve as the primary operations contact for merchants during their onboarding journey.

What you will do

Own onboarding compliance solutioning for complex opportunities
Evaluate merchant risk profiles and build operational business cases
Translate compliance requirements into onboarding guidance
Serve as primary operations contact for merchants during onboarding
Partner with Sales, Account Management, and Compliance teams
Manage onboarding and expansion projects from handover to go-live

What you bring

5+ years in compliance advisory, client onboarding, or project management
Experience in payments, fintech, or banking with KYC and CDD knowledge
Fluent English written and spoken
Ability to build trust quickly with senior counterparts

Nice to have

Consultative mindset balancing risk and deal support
Strong judgment and prioritization in fast-paced environment
Experience improving processes and documenting best practices
Excellent presentation skills for complex risk assessments

Summary by Personeel.com. The full job description and the application form are on Adyen's website (job-boards.greenhouse.io); Apply takes you straight there.

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