Customer Service Claims Associate - German Speaker
€2.550 gross per monthHybridIn English
About the job
Assurant is looking for a German-speaking Customer Service Claims Associate to support customers with insurance claims and questions about connected devices. You will provide customer service via phone, email, and other channels, guide customers through processes, and collaborate with colleagues to deliver an excellent customer experience.
What you will do
- Provide customer service to German speakers via phone, email, and other channels
- Support customers with insurance claims and questions about connected devices
- Guide customers through processes and give clear information
- Investigate claim information and make fair decisions
- Maintain customer records and case information across systems
- Collaborate with colleagues to deliver excellent customer experience
What you bring
- Fluent German language skills (written and spoken)
- Strong communication and listening skills
- Genuine desire to help customers
- Good attention to detail and problem-solving abilities
- Basic computer skills and confidence using multiple systems
- Ability to work independently and as part of a team
What you get
- Performance bonus plan
- Hybrid working (2 days office, 3 days home)
- Home working allowance and travel allowance
- 28 days holiday plus public holidays with opportunities for extra leave
- Monthly wellbeing allowance of €45 net
- Premium-free pension plan
About Assurant
Assurant is a global provider of risk management and insurance solutions.
Summary by Personeel.com. The full job description and the application form are on Assurant's website (assurant.wd1.myworkdayjobs.com); Apply takes you straight there.