Dutch speaking Support Specialist
Full-time
About the job
Lightspeedhq is looking for a Dutch speaking Support Specialist to join their team in Amsterdam. In this role, you will be the first point of contact for customer assistance, helping to investigate, troubleshoot, and resolve issues via phone, chat, and email.
What you will do
- First point of contact for customer assistance
- Investigate, troubleshoot, test, and resolve issues
- Interact via phone, chat, and email
- Document, track, and resolve interactions in support platforms
- Identify, reproduce, and escalate product issues and bugs
- Advocate for product and service improvements
What you bring
- Previous customer service or technical support experience
- Strong attention to detail
- Excellent verbal and written communication in Dutch and English
- Basic experience with iOS, Android, OSX, Windows
Nice to have
- Experience with phone, email, ticketing, and live chat platforms
- Experience or knowledge of the hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
- Working knowledge of Mac OS and basic HTML/CSS
What you get
- Unlimited annual leave with PTO scheme
- 400€ annually for health and wellbeing
- Dental cover
- Private healthcare
- Optical cover
- Equity for all employees
Summary by Personeel.com. The full job description and the application form are on Lightspeedhq's website (jobs.ashbyhq.com); Apply takes you straight there.