Key Account Manager (Amsterdam)
Full-timeHybrid
About the job
Lightspeedhq is looking for a Key Account Manager to join their team in Amsterdam. In this role, you will be the main point of contact for the company's largest hospitality customers, helping them grow and succeed.
What you will do
- Act as main contact for largest hospitality customers
- Develop and execute strategic account plans
- Increase product usage and grow Net Revenue Retention
- Lead quarterly business reviews and success plans
- Analyze usage data and health scores to mitigate risks
- Build relationships with C-level and operational stakeholders
What you bring
- 3–5+ years of Account Management or Strategic Customer Success in B2B SaaS
- Understanding of SaaS metrics like NRR and churn
- Strong ownership, data-driven, relationship management skills
- Experience managing multi-level stakeholder structures
- Fluent business-level Dutch and English
Nice to have
- Experience in hospitality, POS, or hospitality tech industry
What you get
- Equity program
- €400 Health & Wellness budget per year
- Pension plan with company contributions
- Mental health support and coaching services
- Hybrid working model
- Regular team events and lunches
About Lightspeedhq
Lightspeedhq is a technology company that provides commerce solutions for businesses.
Summary by Personeel.com. The full job description and the application form are on Lightspeedhq's website (jobs.ashbyhq.com); Apply takes you straight there.