Front Office Supervisor

Amsterdam30+ days ago

Contract

About the job

Odyssey Hotel Group is looking for a Front Office Supervisor to lead and support the reception team at their Amsterdam location. This role ensures smooth check-in/out processes and updates procedures according to hotel policy. You will carry out Duty Management shifts and assist with guest complaints.

What you will do

Supervise and support the Reception Team
Ensure smooth check-in/out process
Update reception procedures according to hotel policy
Carry out Duty Management shifts
Support receptionists in handling complaints
Know hotel facilities, services, and promotions

What you bring

HBO/MBO or equivalent education level
Minimum 1 year experience as Reception Supervisor
Excellent organizational and leadership skills
Proactive, adaptable, and independent
Diplomatic and respectful
Ability to work under pressure

Nice to have

Experience in Holiday Inn Express hotels
Excellent written and spoken Dutch

What you get

Competitive salary based on market standards
Travel cost reimbursement and pension contributions
Diverse and dynamic work environment
Discounted stays at IHG and Odyssey hotels
Up to 25 vacation days
Access to Alleo platform for well-being and development

About Odyssey Hotel Group

Odyssey Hotel Group operates hotels in various locations, offering a dynamic work environment.

Summary by Personeel.com. The full job description and the application form are on Odyssey Hotel Group's website (odysseyhotelgroup.recruitee.com); Apply takes you straight there.

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