Senior Programme Manager – Loyalty ( M/F/H )

Amsterdam19 days ago

In English

About the job

EVERIENCE is seeking a Senior Programme Manager to lead the loyalty strategy and execution. This role focuses on developing a multi-year vision, driving commercial opportunities, and aligning cross-functional teams around shared goals.

What you will do

Develop and execute multi-year vision and roadmap
Identify and develop new commercial opportunities and loyalty propositions
Connect senior management, Marketing, Commercial, Digital and IT around a shared ambition
Develop business cases and advise on investments and strategic priorities
Drive KPIs such as churn, customer engagement, customer value and programme adoption
Build support and commitment among senior stakeholders and management

What you bring

Minimum 8 years experience in loyalty, CRM, customer engagement or customer value management, preferably B2C
Demonstrable experience building, scaling or transforming a loyalty programme or comparable customer proposition
Strong commercial and marketing background
Proven programme management experience in a complex organisation
Several years experience managing senior management and executive-level stakeholders
Strong experience with business cases, roadmap development and strategic decision-making

Nice to have

Experience as a Product Owner or Scrum Master
Experience in energy, retail, telecom or financial services

Summary by Personeel.com. The full job description and the application form are on EVERIENCE's website (jobs.smartrecruiters.com); Apply takes you straight there.

More jobs at EVERIENCE

All 27 jobs at EVERIENCE