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Tebi

Support Specialist - Dutch speaking

AmsterdamYesterday

Full-time
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About the job

As a Support Specialist at Tebi, you will be the first point of contact for merchants, providing support via chat, email, and phone. You will collaborate with internal teams to resolve complex issues and contribute to product improvements.

What you will do

  • Own first response for merchants via chat, email, and phone
  • Diagnose issues quickly using product knowledge
  • Collaborate with Engineering, Product, and Ops on complex problems
  • Meet CSAT, QA, and speed targets
  • Turn learnings into documentation and product feedback
  • Set up tools and AI-powered workflows

What you bring

  • Creative problem solver
  • Empathetic and curious about merchants' businesses
  • Clear, warm communicator
  • Curious about the product and eager to become an expert
  • Persistent in resolving issues
  • Comfortable with scheduled on-call time

Nice to have

  • Italian and/or Spanish fluency

What you get

  • Start-up equity
  • Competitive salary
  • Flexible time off
  • Lunch in the office
  • Team events

About Tebi

Tebi is a company based in Amsterdam.

Summary by Personeel.com. The full job description and the application form are on Tebi's website (jobs.ashbyhq.com); Apply takes you straight there.

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