Support Specialist - Dutch speaking

AmsterdamGisteren

Full-time

Over de functie

As a Support Specialist at Tebi, you will be the first point of contact for merchants, providing support via chat, email, and phone. You will collaborate with internal teams to resolve complex issues and contribute to product improvements.

Wat ga je doen

Own first response for merchants via chat, email, and phone
Diagnose issues quickly using product knowledge
Collaborate with Engineering, Product, and Ops on complex problems
Meet CSAT, QA, and speed targets
Turn learnings into documentation and product feedback
Set up tools and AI-powered workflows

Wat je meebrengt

Creative problem solver
Empathetic and curious about merchants' businesses
Clear, warm communicator
Curious about the product and eager to become an expert
Persistent in resolving issues
Comfortable with scheduled on-call time

Mooi meegenomen

Italian and/or Spanish fluency

Wat je krijgt

Start-up equity
Competitive salary
Flexible time off
Lunch in the office
Team events

Over Tebi

Tebi is a company based in Amsterdam.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Tebi (jobs.ashbyhq.com); met Solliciteer ga je er direct heen.