Voice Support Engineer

BredaToday

ContractIn English

Salary indication

This job does not state a salary. Engineer jobs in Noord-Brabant that do state one usually offer between €3,500 and €5,400 gross per month (median €5,000), converted to a full-time job. That is based on 15 jobs on Personeel.com.

An indication, not an offer from this employer: ask about the salary when you apply.

Engineer salary in Noord-Brabant

About the job

CM.com is looking for a Voice Support Engineer to join their team in Breda. In this role, you will resolve voice-related tickets from customers and operators around the world. You'll work on reducing ticket volume by identifying recurring issues and automating solutions.

What you will do

Resolve voice-related tickets from customers and operators globally
Identify recurring issues and manual work to reduce ticket volume
Fix problems independently or collaborate with development team
Document solutions and troubleshooting steps
Shape support processes and AI tooling
Use AI tools to improve own work

What you bring

Bachelor's or Master's degree in a technical field or equivalent experience
Hands-on, can-do mentality
Analytical mindset for root cause analysis
Ability to manage multiple complex support cases
Clear written communication
Fluency in Dutch and English

Nice to have

Knowledge of VoIP, SIP, RTP or computer networking
Experience with support ticket processes, ideally Jira Service Management
Genuine curiosity about AI and active experimentation

What you get

3-day Global Onboarding program in Breda
Daily healthy lunches and snacks
Shuttle mobility card, commuting allowance, Lease-a-bike options
Solid pension plan
25 vacation days plus option to purchase 10 additional days
Employee Share Purchase Program

About CM.com

CM.com is a global company based in Breda.

Summary by Personeel.com. The full job description and the application form are on CM.com's website (jobs.cm.com); Apply takes you straight there.

More jobs at CM.com

All 15 jobs at CM.com