Voice Support Engineer

Over de functie

CM.com is looking for a Voice Support Engineer to join their team in Breda. In this role, you will resolve voice-related tickets from customers and operators around the world. You'll work on reducing ticket volume by identifying recurring issues and automating solutions.

Wat ga je doen

• Resolve voice-related tickets from customers and operators globally
• Identify recurring issues and manual work to reduce ticket volume
• Fix problems independently or collaborate with development team
• Document solutions and troubleshooting steps
• Shape support processes and AI tooling
• Use AI tools to improve own work

Wat je meebrengt

• Bachelor's or Master's degree in a technical field or equivalent experience
• Hands-on, can-do mentality
• Analytical mindset for root cause analysis
• Ability to manage multiple complex support cases
• Clear written communication
• Fluency in Dutch and English

Mooi meegenomen

• Knowledge of VoIP, SIP, RTP or computer networking
• Experience with support ticket processes, ideally Jira Service Management
• Genuine curiosity about AI and active experimentation

Wat je krijgt

• 3-day Global Onboarding program in Breda
• Daily healthy lunches and snacks
• Shuttle mobility card, commuting allowance, Lease-a-bike options
• Solid pension plan
• 25 vacation days plus option to purchase 10 additional days
• Employee Share Purchase Program

Over CM.com

CM.com is a global company based in Breda.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van CM.com (jobs.cm.com); met Solliciteer ga je er direct heen.

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