Customer Care Specialist - Dutch speaking
ContractHybridIn English
About the job
ViCentra B.V. is looking for a Customer Care Specialist to serve as a brand ambassador for Dutch partners. You will handle calls, emails, and social media inquiries while supporting complaint reporting and user onboarding.
What you will do
- Answer calls from Dutch partners as a brand ambassador
- Respond to emails and social media inquiries
- Handle second level complaints for multiple countries
- Transfer product knowledge to partners
- Support complaint reporting for regulatory controls
- Help onboard new users with the sales team
What you bring
- Genuine interest in helping others
- Experience in customer care role
- Ability to learn technology quickly
- Exceptional attention to detail
- Excellent written and spoken Dutch and English
- Living in the Netherlands near Utrecht
Nice to have
- Knowledge of diabetes or insulin pumps
- Experience with CRMs or Salesforce
- French or German language skills
What you get
- Creative freedom and supportive teamwork
- Room to lead initiatives
- Direct impact on people's lives
- Work with innovators
About ViCentra B.V.
ViCentra B.V. is a company focused on innovative healthcare solutions.
Summary by Personeel.com. The full job description and the application form are on ViCentra B.V.'s website (vicentra.recruitee.com); Apply takes you straight there.
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