Customer Success Manager - Dutch speaking
Full-timeHybridIn English
About the job
Join Careerstrengo in Utrecht as a Customer Success Manager, where you'll own a portfolio of customers and drive AI adoption at scale. You'll partner with internal teams to deliver on retention, expansion, and adoption targets while using data to prioritize and close opportunities.
What you will do
- Own a portfolio of customers and deliver on retention, adoption, and expansion targets
- Drive AI adoption at scale, helping customers activate AI features
- Spot and close expansion opportunities independently
- Turn usage data and health signals into business reviews and next steps
- Partner with Onboarding, Solution Consultancy, and Product
What you bring
- At least 2 years of experience in customer success, account management, or customer-facing SaaS role
- Results-driven and comfortable owning targets
- Genuine curiosity for AI and ability to discuss AI tools with customers
- Uses data to prioritize based on health scores, usage, and engagement signals
- Fluent in Dutch and English, both written and spoken
What you get
- Hybrid working plus 60 days per year to work abroad
- Strong onboarding program with hands-on training and a dedicated buddy
- Mental health support with free sessions from on-demand psychologists
- Learning budget plus 2 extra days off for courses or conferences
- 28 vacation days
- Travel reimbursement to Utrecht HQ
Summary by Personeel.com. The full job description and the application form are on Careerstrengo's website (jobs.ashbyhq.com); Apply takes you straight there.