Customer Excellence Lead Benelux

Amsterdam30+ dagen geleden

Engelstalig

Over de functie

As Customer Excellence Lead Benelux, you develop and execute the customer service and collaboration strategy for Kraft Heinz in the region. You drive a customer service mindset across the value chain and build strategic partnerships with key customers. This onsite role in Amsterdam focuses on improving order management and complaint resolution processes.

Wat ga je doen

Develop customer service and collaboration strategy
Drive customer service mindset across value chain
Improve order management process for efficiency
Develop issue resolution process for customer complaints
Build relationships with key customers for strategic partnerships
Analyze customer service metrics for improvement

Wat je meebrengt

Degree in logistics, supply chain, business, finance, engineering or related field
Experience in IBP/S&OP environment
5-7 years experience in supply chain, logistics, or customer service
Good knowledge of MS Office
Project and change management experience
Business proficiency in English and Dutch

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Kraft Heinz (heinz.wd1.myworkdayjobs.com); met Solliciteer ga je er direct heen.

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