Customer Excellence Lead Benelux
In English
About the job
As Customer Excellence Lead Benelux, you develop and execute the customer service and collaboration strategy for Kraft Heinz in the region. You drive a customer service mindset across the value chain and build strategic partnerships with key customers. This onsite role in Amsterdam focuses on improving order management and complaint resolution processes.
What you will do
- Develop customer service and collaboration strategy
- Drive customer service mindset across value chain
- Improve order management process for efficiency
- Develop issue resolution process for customer complaints
- Build relationships with key customers for strategic partnerships
- Analyze customer service metrics for improvement
What you bring
- Degree in logistics, supply chain, business, finance, engineering or related field
- Experience in IBP/S&OP environment
- 5-7 years experience in supply chain, logistics, or customer service
- Good knowledge of MS Office
- Project and change management experience
- Business proficiency in English and Dutch
Summary by Personeel.com. The full job description and the application form are on Kraft Heinz's website (heinz.wd1.myworkdayjobs.com); Apply takes you straight there.
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