SMB Senior Customer Success Manager (CSM) Netherlands
HybrideEngelstalig
Over de functie
Geotab is looking for a Senior Customer Success Manager to own the full customer lifecycle for SMB clients in the Netherlands. In this role, you will drive retention and growth by building success plans and collaborating with internal teams.
Wat ga je doen
- Own customer lifecycle from onboarding to renewal and expansion
- Understand customer objectives and build success plans
- Lead onboarding, education, and success reviews
- Monitor customer health and develop retention plans
- Manage renewals pipeline and partner with Sales on growth
- Share customer feedback internally with Product, Sales, Support, and Operations
Wat je meebrengt
- Business degree or relevant experience in Customer Success or Account Management
- Proven track record of customer retention and growth
- Fluent English and Dutch
- Excellent communication, listening, negotiation, and presentation skills
- Comfortable with renewals, contract and price discussions, and upsell/cross-sell
- Able to interpret customer data and health metrics
Mooi meegenomen
- Experience in IoT, telematics, B2B SaaS, or related technology environment
- Additional European language skills
Wat je krijgt
- Flexible hybrid working model
- Support for virtual work with cloud-based applications and collaboration tools
- Work-life balance encouraged
- Online social events, chat rooms, and gatherings
Over Geotab
Geotab is a global leader in connected vehicle technology and IoT solutions.
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Geotab (job-boards.greenhouse.io); met Solliciteer ga je er direct heen.