SMB Senior Customer Success Manager (CSM) Netherlands
HybridIn English
About the job
Geotab is looking for a Senior Customer Success Manager to own the full customer lifecycle for SMB clients in the Netherlands. In this role, you will drive retention and growth by building success plans and collaborating with internal teams.
What you will do
- Own customer lifecycle from onboarding to renewal and expansion
- Understand customer objectives and build success plans
- Lead onboarding, education, and success reviews
- Monitor customer health and develop retention plans
- Manage renewals pipeline and partner with Sales on growth
- Share customer feedback internally with Product, Sales, Support, and Operations
What you bring
- Business degree or relevant experience in Customer Success or Account Management
- Proven track record of customer retention and growth
- Fluent English and Dutch
- Excellent communication, listening, negotiation, and presentation skills
- Comfortable with renewals, contract and price discussions, and upsell/cross-sell
- Able to interpret customer data and health metrics
Nice to have
- Experience in IoT, telematics, B2B SaaS, or related technology environment
- Additional European language skills
What you get
- Flexible hybrid working model
- Support for virtual work with cloud-based applications and collaboration tools
- Work-life balance encouraged
- Online social events, chat rooms, and gatherings
About Geotab
Geotab is a global leader in connected vehicle technology and IoT solutions.
Summary by Personeel.com. The full job description and the application form are on Geotab's website (job-boards.greenhouse.io); Apply takes you straight there.