Head of Forward Deployed Engineering - Operations

Amsterdam30+ days ago

In English

About the job

Adyen is looking for a Head of Forward Deployed Engineering - Operations to lead AI and innovation in their Amsterdam office. This role focuses on setting direction, prioritizing use cases, and building credibility for AI across the Operations organization.

What you will do

Set AI and innovation direction for Operations
Identify and prioritize use cases with domains
Lead central Ops innovation model
Lead a small team of Forward Deployed AI specialists
Build credibility for AI across Ops
Represent Operations in central engineering

What you bring

Strong operational judgment
Enough technical depth for credibility with engineers
Deep curiosity in AI and adjacent technology
Ability to turn ideas into outcomes
Strong executive presence
Long-term thinking

Nice to have

Led meaningful transformation in operations or service environment
Built or scaled AI, automation, or digital workflow improvements beyond small experiments
Worked closely with engineering or technical teams
Influenced senior leaders and moved cross-functional agendas
Helped shape operating models, governance, or delivery mechanisms
Worked in an environment with pace, ambiguity, and practical execution

Summary by Personeel.com. The full job description and the application form are on Adyen's website (job-boards.greenhouse.io); Apply takes you straight there.

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