Senior Technical Service Manager, EMEA

Amsterdam7 days ago

€83.000 – €113.750 annually (payable in 12.96 instalments)

About the job

Brunswick is looking for a Senior Technical Service Manager to lead and develop a team of Technical Service Managers across the EMEA region. In this role, you will drive operational excellence, monitor service quality KPIs, and serve as the escalation point for complex customer issues.

What you will do

Lead and develop a team of Technical Service Managers
Drive operational excellence in EMEA Technical Service
Monitor KPIs for service quality and customer satisfaction
Analyze trends to identify improvement opportunities
Collaborate with cross-functional teams on product issues
Serve as escalation point for complex customer issues

What you bring

Associate's or Bachelor's degree in Engineering or related field
Minimum 3 years leadership experience managing managers
Experience in customer-facing technical support or service
Proven success in developing high-performing teams
Strong communication and stakeholder management skills
Experience using metrics to improve operations

Nice to have

Experience managing departmental budgets
Experience developing service improvement initiatives
Marine, electronics, or manufacturing industry experience
Knowledge of customer service and reverse logistics
Track record of cross-functional partnerships globally

What you get

Competitive pension plan with employer contribution
Commuting allowance or bicycle lease
On-site canteen with lunch provided

About Brunswick

Brunswick is a global leader in marine recreation.

Summary by Personeel.com. The full job description and the application form are on Brunswick's website (brunswick.wd1.myworkdayjobs.com); Apply takes you straight there.

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