Technical Support Specialist (AI First)

Amsterdam30+ days ago

Full-timeHybrid

About the job

Datasnipper is an AI-first company in Amsterdam looking for a Technical Support Specialist to enhance its AI infrastructure and support operations. You will work in a hybrid model, collaborating closely with Customer Success and Engineering teams.

What you will do

Improve AI infrastructure resolution rate and answer quality
Resolve escalated technical support tickets independently
Partner with Customer Success and Engineering for bug resolution
Maintain and improve technical knowledge base
Track recurring issues and feed patterns to Product and Engineering
Contribute to onboarding and training of new team members

What you bring

2-4 years of technical or application support in B2B SaaS
Strong diagnostic skills with logs, APIs, and browser developer tools
Technical aptitude across computers, software, and AI
Understanding of SaaS product architecture concepts
Experience with CRM and ticketing systems like Intercom, Zendesk, Jira
AI tool fluency and ability to improve support AI agent

Nice to have

Experience with Excel, audit tools, or financial software

What you get

Equity (Stock Appreciation Rights)
Pension plan with 6% contribution
28 vacation days per year
Hybrid work model with at least 3 days onsite
Daily freshly prepared lunches
NS business card for commuting

About Datasnipper

Datasnipper is an AI-first company based in Amsterdam.

Summary by Personeel.com. The full job description and the application form are on Datasnipper's website (jobs.ashbyhq.com); Apply takes you straight there.

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