Technical Support Specialist (AI First)
Full-timeHybride
Over de functie
Datasnipper is an AI-first company in Amsterdam looking for a Technical Support Specialist to enhance its AI infrastructure and support operations. You will work in a hybrid model, collaborating closely with Customer Success and Engineering teams.
Wat ga je doen
- Improve AI infrastructure resolution rate and answer quality
- Resolve escalated technical support tickets independently
- Partner with Customer Success and Engineering for bug resolution
- Maintain and improve technical knowledge base
- Track recurring issues and feed patterns to Product and Engineering
- Contribute to onboarding and training of new team members
Wat je meebrengt
- 2-4 years of technical or application support in B2B SaaS
- Strong diagnostic skills with logs, APIs, and browser developer tools
- Technical aptitude across computers, software, and AI
- Understanding of SaaS product architecture concepts
- Experience with CRM and ticketing systems like Intercom, Zendesk, Jira
- AI tool fluency and ability to improve support AI agent
Mooi meegenomen
- Experience with Excel, audit tools, or financial software
Wat je krijgt
- Equity (Stock Appreciation Rights)
- Pension plan with 6% contribution
- 28 vacation days per year
- Hybrid work model with at least 3 days onsite
- Daily freshly prepared lunches
- NS business card for commuting
Over Datasnipper
Datasnipper is an AI-first company based in Amsterdam.
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Datasnipper (jobs.ashbyhq.com); met Solliciteer ga je er direct heen.
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