Technical Support Specialist

Maastricht30+ days ago

Full-time

About the job

Join Mollie in Maastricht as a Technical Support Specialist, providing expert assistance for API integrations and plugins. You will help customers optimize their use of Mollie's payment solutions and act as a key escalation point for complex technical issues.

What you will do

Provide technical support for API integrations and plugins via email and phone
Advise customers on optimal technical implementation of Mollie
Act as escalation point for complex technical questions from internal teams
Drive continuous improvement by giving feedback to enhance technical products
Develop and deliver internal technical training and documentation
Prioritize tasks and make decisions based on urgency and stakeholder needs

What you bring

Strong analytical and problem-solving skills in technical support
Proficiency with RESTful APIs and request/response debugging using tools like Postman
Basic familiarity with reading and interpreting PHP code
Knowledge of Webshop Technologies or Prebuilt Integrations such as Woocommerce, Magento, Shopware
Excellent communication skills to explain complex technical issues clearly
Fluency in English plus one other language (NL, FR, DE, ES, or PT)

What you get

Regular feedback and performance reviews
Fair and transparent salary reviews
Opportunities to move into new roles or projects
Active internal hiring for career advancement

About Mollie

Mollie is a payment service provider that helps businesses grow with easy-to-use payment solutions.

Summary by Personeel.com. The full job description and the application form are on Mollie's website (jobs.ashbyhq.com); Apply takes you straight there.

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