Customer Service Quality Expert (m/w/d)
In English
Salary indication
This job does not state a salary. Customer service jobs in the Netherlands that do state one usually offer between €2,900 and €3,500 gross per month (median €3,100), converted to a full-time job. That is based on 40 jobs on Personeel.com.
An indication, not an offer from this employer: ask about the salary when you apply.
Customer service salary in the NetherlandsAbout the job
At Redcare Pharmacy in Sevenum, you ensure that customer interactions meet the highest quality standards. You analyze trends, identify training needs, and drive process improvements.
What you will do
- Reviewing and evaluating customer contacts against quality standards
- Analyzing quality trends and performing spot checks
- Identifying training needs and improvement potential
- Communicating quality deviations to managers
- Contributing ideas for process improvement
What you bring
- Experience in customer service
- Knowledge of internal processes and quality standards
- Structured and detail-oriented working style
- Analytical thinking ability
- Strong communication skills and discretion
- Initiative and team spirit
What you get
- Travel allowance
- Comprehensive onboarding program
- Team events and parties
- 28 vacation days
- Holiday allowance (8% of annual gross salary)
- Referral bonus
Summary by Personeel.com. The full job description and the application form are on Redcare Pharmacy's website (jobs.smartrecruiters.com); Apply takes you straight there.
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