Customer Support Specialist

Thuiswerken9 days ago

Full-timeRemoteIn English

About the job

This is a remote Customer Support Specialist role with ElevenLabs, a company at the forefront of AI and voice technology. You will be the first line of support, helping users resolve issues and shaping the customer experience in a fast-paced, high-growth environment. The position is a contracting role, offering the flexibility to work from anywhere while contributing to a product that is transforming how people interact with audio.

What you will do

Resolve customer support tickets quickly and effectively
Troubleshoot issues and provide user-friendly solutions
Contribute to documentation and help center articles
Act as liaison between customers and the company
Moderate user-generated content and voice library

What you bring

2-3 years experience in technical customer support in SaaS or high-growth tech
Experience in remote startup with international teams
Troubleshooting APIs or browser errors
Detail-oriented and high-quality work focus
Autonomous and execution-focused
Interest in AI and technology

Nice to have

Already an ElevenLabs user

What you get

Innovative culture
Growth paths
Annual discretionary stipend for learning and development
Annual discretionary stipend for social travel
Annual company offsite
Monthly co-working stipend

About ElevenLabs

ElevenLabs is a leading AI voice technology company, known for its innovative text-to-speech and voice cloning solutions.

Summary by Personeel.com. The full job description and the application form are on ElevenLabs's website (jobs.ashbyhq.com); Apply takes you straight there.

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