Personeel.com
Terug naar vacatures
W
Wetravel

Knowledge and Help Center Manager - Amsterdam Office

Amsterdam30+ dagen geleden

Full-timeHybrideEngelstalig
Solliciteer

Over de functie

Wetravel is looking for a Knowledge and Help Center Manager to own and scale the Help Center for its Amsterdam office. You will lead content strategy, create product explainer videos, and manage Spanish localization, partnering closely with Product, Sales, and Support teams.

Wat ga je doen

  • Own Help Center structure, strategy, and content quality
  • Script, record, and maintain product explainer videos
  • Create and maintain FAQ articles for product releases
  • Partner with Product and Product Marketing for documentation
  • Run recurring syncs with Sales, Product, and Support teams
  • Manage Spanish localization of Help Center content

Wat je meebrengt

  • 4-7+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education in SaaS, fintech, marketplace, or high-growth startup
  • Fluent in written and spoken English (native or near-native)
  • Professionally fluent in Spanish
  • Experience owning and scaling a Help Center with Intercom, Zendesk, or similar
  • Strong technical writing skills for complex product workflows
  • Experience building structured, searchable, AI-optimized content

Mooi meegenomen

  • Direct experience with Intercom Help Center and Fin AI
  • Experience producing educational video content
  • Experience optimizing knowledge bases for AI-powered support tools
  • Background in payments, travel tech, or marketplace platforms
  • Understanding of SEO and AEO principles
  • Experience measuring ticket deflection and self-serve performance

Wat je krijgt

  • Attractive compensation
  • Unlimited paid time off
  • Work from anywhere up to four weeks per year
  • 2-week cross-functional onboarding program
  • Cycle-to-work scheme or commuting reimbursement
  • Monday and Thursday lunches and after-work social events

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Wetravel (jobs.ashbyhq.com); met Solliciteer ga je er direct heen.

Meer vacatures bij Wetravel

Alle 7 vacatures bij Wetravel
Solliciteer