Team Lead, Service Cloud
HybrideEngelstalig
Over de functie
Adyen is looking for a Team Lead to guide their Service Cloud team in Amsterdam. In this role, you will lead a group of Salesforce professionals and shape the technology strategy for Customer Support. You will own the Service Cloud roadmap and collaborate with global teams and stakeholders.
Wat ga je doen
- Lead and develop a team of Salesforce Developers, Administrators, Architects, and Business Analysts
- Optimize planning, release practices, and cross-functional collaboration
- Define and execute the Customer Support technology strategy
- Own the Service Cloud roadmap and balance needs across global teams
- Partner with regional and functional stakeholders to communicate priorities and progress
- Guide Salesforce architecture, integrations, and best practices
Wat je meebrengt
- 7+ years of Salesforce experience with strong Service Cloud expertise
- 5+ years directly leading technical teams
- Deep platform expertise in architecture, customization, automation, integrations, security, and governance
- Proven track record of coaching and developing technical engineers and administrators
- Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives
- Excellent stakeholder management skills
Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Adyen (job-boards.greenhouse.io); met Solliciteer ga je er direct heen.
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