Team Lead, Service Cloud
HybridIn English
About the job
Adyen is looking for a Team Lead to guide their Service Cloud team in Amsterdam. In this role, you will lead a group of Salesforce professionals and shape the technology strategy for Customer Support. You will own the Service Cloud roadmap and collaborate with global teams and stakeholders.
What you will do
- Lead and develop a team of Salesforce Developers, Administrators, Architects, and Business Analysts
- Optimize planning, release practices, and cross-functional collaboration
- Define and execute the Customer Support technology strategy
- Own the Service Cloud roadmap and balance needs across global teams
- Partner with regional and functional stakeholders to communicate priorities and progress
- Guide Salesforce architecture, integrations, and best practices
What you bring
- 7+ years of Salesforce experience with strong Service Cloud expertise
- 5+ years directly leading technical teams
- Deep platform expertise in architecture, customization, automation, integrations, security, and governance
- Proven track record of coaching and developing technical engineers and administrators
- Strong understanding of SDLC, Agile delivery, enterprise system integrations, and AI/automation initiatives
- Excellent stakeholder management skills
Summary by Personeel.com. The full job description and the application form are on Adyen's website (job-boards.greenhouse.io); Apply takes you straight there.
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