Customer Success Manager - CUAS

Den Haag30+ dagen geleden

Full-timeHybrideEngelstalig

Salarisindicatie

Deze vacature noemt geen salaris. Vacatures voor klantenservice in Zuid-Holland die wel een salaris noemen, bieden meestal tussen € 3.000 en € 3.100 bruto per maand (mediaan € 3.100), omgerekend naar een fulltime baan. Dat blijkt uit 13 vacatures op Personeel.com.

Een indicatie, geen aanbod van deze werkgever: vraag naar het salaris als je solliciteert.

Salaris klantenservice in Zuid-Holland

Over de functie

Robin Radar is looking for a Customer Success Manager to join their team in Den Haag. In this role, you will ensure customer satisfaction and operational excellence for their CUAS systems. You will bridge the gap between implementation and ongoing support, managing service agreements and client relationships.

Wat ga je doen

Collaborate with Project Managers for warm handover from implementation to support
Act as key customer contact after delivery, ensuring SLA and warranty compliance
Serve as first-level escalation point for service requests
Synthesize client feedback into actionable insights for teams
Oversee service and support subscriptions, plan proactive customer outreach
Coordinate critical system failures for rapid service restoration

Wat je meebrengt

BA in Engineering or Business with technical training
3+ years in customer service management, preferably high-tech or industrial
Knowledge of ILS/LSA principles and translating technical metrics into operational availability
Skilled in managing complex hardware/software systems in harsh environments
Expert in SLA management, commercial contracts, Jira, and CRM tools
Fluent in Dutch and English

Mooi meegenomen

Defense background

Wat je krijgt

Great Place to Work certified company
Comprehensive pension plan
Commuting allowance
30 days paid holiday leave with option to buy 3 additional days
Opportunities for training and certifications
High quality laptop, monitor, noise canceling headphones

Over Robin Radar

Robin Radar is a company specializing in advanced radar systems.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Robin Radar (jobs.ashbyhq.com); met Solliciteer ga je er direct heen.

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