Customer Relations & Sales Ambassador - French

About the job

Rituals is looking for a Customer Relations & Sales Ambassador to support French and English-speaking customers across email, phone, and social media. You will provide personal service without scripts, identify sales opportunities, and help solve problems while representing the brand. This hybrid role is based in Amsterdam.

What you will do

• Support French and English-speaking customers via email, phone, and social media
• Provide personal and engaging service without scripts
• Identify sales opportunities and recommend products
• Work with quality and productivity targets and KPIs
• Solve problems and ensure customers feel heard
• Represent the Rituals brand through service

What you bring

• Available at least 24 hours per week (32, 36, or 40 possible)
• Flexible to work 7 days a week, including weekends (about 1.5 weekends per month)
• French native level and English C1–C2 level
• MBO or HBO level or completed college degree
• Customer-first mindset
• Strong communication skills

Nice to have

• Experience in customer service, hospitality, retail, or sales
• Interest in premium retail, wellness, beauty, or lifestyle brands

What you get

• 20% discount on Rituals products
• Discount on OneFit or ClassPass subscription
• Unlimited access to the Rijksmuseum
• MacBook Pro
• 27 holidays per year (based on 40 hours)
• Training sessions and workshops

About Rituals

Rituals is a premium lifestyle brand known for its body care, home fragrances, and wellness products.

Summary by Personeel.com. The full job description and the application form are on Rituals's website (jobs.smartrecruiters.com); Apply takes you straight there.

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