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Creative Fabrica

Dutch Customer Support Agent

Amsterdam30+ days ago

In English
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Salary indication

This job does not state a salary. Customer service jobs in Amsterdam that do state one usually offer between €2,600 and €2,900 gross per month (median €2,900), converted to a full-time job. That is based on 7 jobs on Personeel.com.

An indication, not an offer from this employer: ask about the salary when you apply.

Customer service salary in Amsterdam

About the job

Creative Fabrica is looking for a Dutch Customer Support Agent to join its team in Amsterdam. In this role, you will handle second-level support for Dutch customers, manage escalations, and help improve the overall customer experience. You'll work closely with the frontline team and contribute to maintaining high service standards.

What you will do

  • Handle email and phone support for Dutch customers
  • Manage escalated customer issues and complaints
  • Support frontline team via Slack
  • Monitor and report bugs
  • Provide support via Facebook DMs and comments
  • Maintain documentation and analyze escalation trends

What you bring

  • 1+ years in second-level customer support
  • Excellent Dutch and English verbal and written skills
  • Strong communication and soft skills
  • Analytical skills for complex escalations
  • Self-motivated and able to work independently
  • Team player with flexibility and growth mindset

Nice to have

  • Experience with social media support
  • Experience with ticketing and time-tracking software
  • Basic graphic design knowledge

What you get

  • Warm lunch on office days
  • Up to 30 days work from anywhere
  • 24 days paid vacation plus public holidays
  • Travel allowance if living more than 10 km from office
  • Company pension plan
  • Company events and overseas trips

About Creative Fabrica

Creative Fabrica is a creative marketplace that offers digital designs and tools for makers.

Summary by Personeel.com. The full job description and the application form are on Creative Fabrica's website (job-boards.eu.greenhouse.io); Apply takes you straight there.

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