Customer Support Agent - Dutch speaking

Amsterdam30+ days ago

Contract24 hoursIn English

Salary indication

This job does not state a salary. Customer service jobs in Amsterdam that do state one usually offer between €2,600 and €2,900 gross per month (median €2,700), converted to a full-time job. That is based on 7 jobs on Personeel.com.

An indication, not an offer from this employer: ask about the salary when you apply.

Customer service salary in Amsterdam

About the job

Fastned is looking for a Dutch-speaking Customer Support Agent to join their team in Amsterdam. You will be the first point of contact for customers, helping them via phone, email, WhatsApp, and the app.

What you will do

Answer customer queries via phone, email, WhatsApp, and app
Identify customer needs and help navigate features and services
Update internal databases with feedback on technical issues and feature requests
Collaborate with different teams on projects

What you bring

Fluent in Dutch and English
Available at least 24 hours per week, including weekends
First customer service experience
Enjoys interacting with people over phone and in writing
Follows processes and proactively shares improvement ideas
Results-driven and stress resistant

Nice to have

Experience with Zendesk

What you get

Stock option plan
Training and development budget of €3,000 per year
Attractive pension plan fully covered by Fastned
Daily vegetarian lunches, snacks, and drinks at office
Full access to electric vehicle fleet with charging expenses covered
Fun events, Christmas parties, skiing trip, and Fastned Days

About Fastned

Fastned is a company focused on electric vehicle charging.

Summary by Personeel.com. The full job description and the application form are on Fastned's website (fastned.recruitee.com); Apply takes you straight there.

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