Customer Support Agent - Dutch speaking
Contract24 hoursIn English
About the job
Fastned is looking for a Dutch-speaking Customer Support Agent to join their team in Amsterdam. You will be the first point of contact for customers, helping them via phone, email, WhatsApp, and the app.
What you will do
- Answer customer queries via phone, email, WhatsApp, and app
- Identify customer needs and help navigate features and services
- Update internal databases with feedback on technical issues and feature requests
- Collaborate with different teams on projects
What you bring
- Fluent in Dutch and English
- Available at least 24 hours per week, including weekends
- First customer service experience
- Enjoys interacting with people over phone and in writing
- Follows processes and proactively shares improvement ideas
- Results-driven and stress resistant
Nice to have
- Experience with Zendesk
What you get
- Stock option plan
- Training and development budget of €3,000 per year
- Attractive pension plan fully covered by Fastned
- Daily vegetarian lunches, snacks, and drinks at office
- Full access to electric vehicle fleet with charging expenses covered
- Fun events, Christmas parties, skiing trip, and Fastned Days
About Fastned
Fastned is a company focused on electric vehicle charging.
Summary by Personeel.com. The full job description and the application form are on Fastned's website (fastned.recruitee.com); Apply takes you straight there.
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