Dutch Customer Support Agent

Amsterdam30+ dagen geleden

Engelstalig

Salarisindicatie

Deze vacature noemt geen salaris. Vacatures voor klantenservice in Amsterdam die wel een salaris noemen, bieden meestal tussen € 2.600 en € 2.900 bruto per maand (mediaan € 2.900), omgerekend naar een fulltime baan. Dat blijkt uit 7 vacatures op Personeel.com.

Een indicatie, geen aanbod van deze werkgever: vraag naar het salaris als je solliciteert.

Salaris klantenservice in Amsterdam

Over de functie

Creative Fabrica is looking for a Dutch Customer Support Agent to join its team in Amsterdam. In this role, you will handle second-level support for Dutch customers, manage escalations, and help improve the overall customer experience. You'll work closely with the frontline team and contribute to maintaining high service standards.

Wat ga je doen

Handle email and phone support for Dutch customers
Manage escalated customer issues and complaints
Support frontline team via Slack
Monitor and report bugs
Provide support via Facebook DMs and comments
Maintain documentation and analyze escalation trends

Wat je meebrengt

1+ years in second-level customer support
Excellent Dutch and English verbal and written skills
Strong communication and soft skills
Analytical skills for complex escalations
Self-motivated and able to work independently
Team player with flexibility and growth mindset

Mooi meegenomen

Experience with social media support
Experience with ticketing and time-tracking software
Basic graphic design knowledge

Wat je krijgt

Warm lunch on office days
Up to 30 days work from anywhere
24 days paid vacation plus public holidays
Travel allowance if living more than 10 km from office
Company pension plan
Company events and overseas trips

Over Creative Fabrica

Creative Fabrica is a creative marketplace that offers digital designs and tools for makers.

Samenvatting door Personeel.com. De volledige vacaturetekst en het sollicitatieformulier staan op de website van Creative Fabrica (job-boards.eu.greenhouse.io); met Solliciteer ga je er direct heen.

Meer vacatures bij Creative Fabrica

Alle 16 vacatures bij Creative Fabrica