Head of Customer Experience
€65,000 – €70,000 all-in gross per yearContractHybridIn English
About the job
Talk360 is looking for a Head of Customer Experience to lead and coach a remote team of 5 to 6 agents in Amsterdam. In this hybrid role, you will drive the adoption of an AI agent, build a personalized support experience, and establish a structured Voice of Customer process. You will also keep the end-to-end support structure for embedded products running and act as the primary operational point of contact for partner issues.
What you will do
- Lead and coach a remote team of 5 to 6 agents
- Drive adoption of AI agent with automation specialist
- Build personalized support experience
- Build structured Voice of Customer process
- Keep end-to-end support structure for embedded products running
- Act as primary operational point of contact for partner issues
What you bring
- 3 to 5 years leading a support team in a startup or scale-up
- Experience in B2C support for a global user base
- Experience with AI-driven or automation-first support
- Experience setting quality standards and coaching agents
- Data-driven using support metrics
- Comfortable with complex technical troubleshooting
Nice to have
- B2B experience
- Experience with Intercom and Fin
What you get
- €1,500 annual personal development budget
- Company laptop and tools
- Monthly phone allowance
- Commuting allowance
- 25 vacation days
- Work from anywhere up to 2 weeks per year
Summary by Personeel.com. The full job description and the application form are on Talk360's website (talk360.recruitee.com); Apply takes you straight there.