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Telnyx

Product Support Engineer: EMEA (Remote)

Amsterdam30+ days ago

RemoteIn English
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About the job

Telnyx is looking for a Product Support Engineer to join their team remotely in the EMEA region. In this role, you will troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products.

What you will do

  • Troubleshoot complex customer issues across voice, messaging, APIs, IoT, and AI products
  • Investigate using tools like Postman, cURL, Wireshark, Linux terminal, and internal tooling
  • Collaborate with customers, vendors, and engineering teams to resolve cases
  • Contribute to bot-building and workflow automation
  • Document solutions and improve self-service resources
  • Learn VoIP protocols, internal systems, and new technologies

What you bring

  • Background in Computer Science, IT, networking, or equivalent hands-on experience
  • Solid understanding of networking fundamentals including DNS, routing, IP addressing, and HTTP/HTTPS
  • Comfortable with REST APIs, webhooks, and tools like Postman or cURL
  • Proficient in Linux terminal for navigating filesystems, reading logs, and running commands
  • Problem-solving mindset
  • Highly proficient in English, both written and verbal

Nice to have

  • Familiarity with scripting or programming in Python, Bash, JavaScript, or similar
  • Understanding of AI concepts such as RAG, MCPs, embeddings, and prompt engineering
  • Experience using n8n, Zapier, Git/GitHub, or similar

Summary by Personeel.com. The full job description and the application form are on Telnyx's website (job-boards.greenhouse.io); Apply takes you straight there.

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