Program Manager ILS and Customer Support

Amsterdam16 days ago

Full-timeIn English

Salary indication

This job does not state a salary. Customer service jobs in Amsterdam that do state one usually offer between €2,600 and €2,900 gross per month (median €2,900), converted to a full-time job. That is based on 7 jobs on Personeel.com.

An indication, not an offer from this employer: ask about the salary when you apply.

Customer service salary in Amsterdam

About the job

Optics11 is looking for a Program Manager ILS and Customer Support to build and lead the support function in Amsterdam. This role combines Integrated Logistics Support with customer service development in a high-tech environment.

What you will do

Build the support function and define service model
Establish Integrated Logistics Support plans
Embed supportability in product development
Launch customer support with case management
Prepare customers and partners through training and handovers
Develop sustainable services with Sales and Finance

What you bring

Degree in engineering or technical discipline
Substantial experience managing technical programs or ILS
Evidence of establishing or improving a support function
Practical knowledge of maintenance planning and lifecycle costs
Experience translating customer requirements into plans and budgets
Strong coordination and stakeholder management skills

Nice to have

Experience in defence, maritime, energy or demanding industrial environments
Familiarity with customer-specific ILS standards and service management tools

What you get

Innovative high tech international organization
Opportunity to join a great team
Personal development opportunities
Flat organization with minimal hierarchy

About Optics11

Optics11 is an innovative high-tech international organization.

Summary by Personeel.com. The full job description and the application form are on Optics11's website (optics11.recruitee.com); Apply takes you straight there.

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